Consulting Case Studies
HealthOne
Need - Define the culture prior to expansion
Focus - From transaction takers to life helpers
Leadership - From individuals to a team
Employees - From a job to
a calling
Customer interaction - From task to neighbors
Key result - Motivated workforce helping others
Lowes Foods
Need - Compete with Wal-Mart and Publix
Focus - From commodities to memories
Leadership - From dictating to guiding
Hosts - From “Yes sir!” to “What if we...”
Guest interaction - From tasks to neighbors
Key result - Basket size up 50%
Hamilton Health
Need - Increase HCAHPS* and revenue
Focus - From frustration to engagement
Leadership - From dictating to guiding
Team - From “Yes sir!” to “What if we...”
Guest interaction - From clinical to human
Key result - HCAHPS rose from 65 to 90%
Dalton Utilities
Need - Create a high performing workforce
Focus - From sleepy to dynamic
Leadership - From dictating to guiding
Crews - From “Yes sir!” to “What if we...”
Guest interaction - From disrupter to focus
Key result - Workplace pride and satisfaction
Apply Santa inspired strategies and methods so your business
can achieve the organizational effectiveness you need.
*HCAHPS-Hospital Consumer Assessment of Healthcare Providers and Systems)
Unwrap Santa's secrets.
Celebrate your success.